Contact
Contact Payline Harbour
One inbox, read by the people who write the site. We aim to reply to genuine enquiries within a few working days.
Email us
Everything goes to hello@paylineharbour.com. To help us deal with your message quickly, a clear subject line makes a real difference:
- Corrections — if you've spotted a factual error, put "Correction" in the subject and tell us the page and the claim in question. Our corrections page explains how we handle these.
- Privacy requests — for anything relating to your personal data, use the subject "Privacy". Our privacy policy describes the very limited data this site involves.
- General feedback — suggestions, criticism and questions about how we work are all welcome.
What we can't help with
Payline Harbour is an independent comparison site, so there are things we genuinely cannot do, however much we'd like to:
- We can't access, unlock or close your account at any casino — we don't have accounts, systems or standing with any operator beyond a commercial referral relationship.
- We can't process withdrawals, chase payments or resolve disputes with an operator. Raise these with the casino's own support first; if that fails, GB-licensed casinos must offer a route to an independent alternative dispute resolution service, details of which appear in their terms.
- We can't provide gambling-addiction treatment. If you need support, the National Gambling Helpline on 0808 8020 133 (run by GamCare) is free, confidential and open 24 hours a day — please use it rather than waiting for an email reply.
In a hurry to stop gambling? GAMSTOP lets you self-exclude from every GB-licensed gambling website and app in a single free registration. It takes effect within 24 hours.